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Terms & Conditions

Thank you for choosing us for your pet care needs. These terms and conditions are designed to ensure a clear understanding of our mutual responsibilities and to guarantee a safe, enjoyable environment for all our pet guests. By booking our services, you agree to comply with these terms, which help us provide the best care for your pet.

1. Booking and Admission

  • Booking System: Bookings must be made through our online system at woofy.simplybook.it. Bookings are confirmed upon approval of payment, which must be made upfront by debit or credit card.

  • Trial Day - Woofy Discovery: Before accessing our full range of services, clients must complete a trial half-day termed "Woofy Discovery," after which Woofy will assess whether to approve the pet for further services.

  • Pet Requirements:

    • Pets must be at least three months old and in good health, free from contagious illnesses for 30 days before check-in.

    • Required vaccinations: Kennel Cough, Leptospirosis, regular deworming every 3 months, and monthly parasite prevention.

    • Pets must be sociable with other dogs, non-aggressive, and not toy protective.

    • Each pet must wear a tag and be identified by a microchip.

    • All pets must enter and exit our facility on a leash.
       

2. Health and Safety

  • Veterinarian Care: If, based on staff observation, a pet's behavior indicates the need, Woofy reserves the right to obtain veterinary medical treatment for the pet. Owners are responsible for all associated costs, including veterinary fees and related transportation.

  • Health Representation: Owners certify that their pets have not had any contagious illnesses within 30 days prior to check-in and agree to assume all risks associated with the administration of medication by Woofy during their pet's stay.
     

3. Liability and Responsibilities

  • Owner Responsibilities: Owners must provide food and medication that their pets need. Owners must disclose any medical or behavioral issues that may affect their pet’s stay.

  • Accidents and Injuries: As Woofy operates a cage-free environment utilising playgroups, minor nicks and scratches can occur. Owners accept this as part of normal play behavior.

  • Aggressive Behavior: Aggressive pets are not permitted at Woofy. Pets exhibiting such behavior will be isolated and may be removed from the facility.

  • Indemnification: Owners indemnify Woofy against any claims or expenses arising from undisclosed health or behavioural issues.
     

4. Payments and Fees

  • General Fees: All fees are due at the time of booking. Invoices and booking confirmations are sent automatically via email.

  • Specific Service Fees:

    • Woofy Discovery Late Pick-Up: For the 'Woofy Discovery' service, if a dog is not picked up by the time specified in the service booking confirmation, the full price of a full day of daycare will be charged to cover the extended care provided.

    • Daycare Services:

      • Late Pick-Up Fee: If a pet is collected later than the specified time in the booking confirmation but still on the same day, a penalty fee of CHF 40 will be charged.

      • Unexpected Overnight Stay: If a pet is not collected on time, resulting in an unexpected overnight stay, the full price of the hotel service fee will be charged at a 150% rate.

    • Hotel Services Timing Fees:

      • Late Check-Out and Early Check-In Fees: If dogs are not picked up by the checkout deadline or are dropped off before the established check-in time during hotel services, applicable fees will apply as listed in the pricing list available on our website.

      • Extended Stay: If a dog is not picked up by the end of the business day, an additional fee equivalent to 200% of the daily rate will be charged for every day the dog remains uncollected. This extended stay fee is in alignment with our non-collection policy, where prolonged late pickups can lead to re-homing measures.

    • Transportation Fees: In extenuating circumstances requiring transportation for a pet, Woofy will charge transportation fees at its own discretion. These fees are intended to compensate for the business impact and additional costs incurred.
       

5. Cancellation and Rescheduling Policy

  • Full Cancellation: Clients may cancel their bookings and receive a full refund if the cancellation is made at least 72 hours before the scheduled arrival time.

  • Rescheduling: Clients can reschedule their booking without any additional charges up until 24 hours before the scheduled arrival time. Rescheduling is subject to availability and must be done through the Woofy booking system.

  • Late Cancellation: No refunds will be issued for cancellations made less than 72 hours before the scheduled arrival time.

  • No-Shows: Failure to arrive at Woofy for a scheduled booking will result in no refund and no option to reschedule.
     

6. Non-Collection of Pets

If the owner does not reclaim their pet by the agreed departure date, as per booking confirmation:

  • Woofy will charge 200% of the standard hotel service fee for every additional day.

  • Woofy will keep the pet for no more than 10 days after the departure date. During this period, Woofy reserves the right to accommodate the pet in an alternative location, such as the home of another pet care provider selected at the discretion of Woofy, to ensure continued service to other scheduled clients and minimise the disruption to the business.

  • If a pet is not collected within 10 days after the agreed departure date, and all contact attempts with the owner and emergency contact fail, Woofy reserves the right to re-home the pet and inform appropriate authorities. Costs related to the re-homing of the animal (including the 10 days hotel fees at 150% of the daily price) are entirely the responsibility of the owner and can be demanded through legal proceedings.
     

7. Dispute Resolution

  • Arbitration: Any disputes arising from these terms or related services will be resolved through arbitration in accordance with the rules of the Chambre Vaudoise du Commerce et de L’Industrie, and governed by Swiss law.
     

8. Miscellaneous

  • Use of Photos and Videos: Woofy may use pets’ names and any images or videos taken while they are in the care of Woofy, in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials promotional without compensation.

  • Personal Property: Woofy is not responsible for any loss or damage to personal property of the pets or their owners.
     

9. Acceptance of Terms

  • Each time you bring your pet to Woofy, you affirm your acceptance of these terms, ensuring you understand and agree to all conditions stated.
     

This document provides the foundation for a transparent and trusting relationship between you and Woofy.

We are excited to offer a caring and stimulating environment for your pet.

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