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Privacy Notice

At Woofy, we respect your privacy and are committed to protecting your personal data. This Privacy Notice explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Data Collection We may collect and process the following data:

  • Personal Information: Your name, contact details (email, phone number, address), and payment information when booking our services.

  • Pet Information: Your pet's name, breed, age, health details, vaccination history, and behavioral information.

  • Service Booking Data: Information provided during booking, such as service preferences, booking dates, and related communication.

  • Website Data: Information about your visit to our website, including IP address, browser type, pages viewed, and other similar data collected through cookies and analytics.
     

2. Legal Basis for Data Processing We process your data based on your consent, the necessity to fulfill contractual obligations, and our legitimate business interests.
 

3. Use of Data We use your data to:

  • Provide and manage our pet care services, including bookings, invoicing, and customer support.

  • Maintain accurate records of your pet's health and behavior to ensure the safety and wellbeing of all pets in our care.

  • Improve our website and tailor our marketing to provide relevant information about our services.

  • Comply with legal obligations and resolve any disputes.
     

4. Data Sharing We do not sell or rent your data to third parties. However, we may share your data with:

  • Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, veterinarians, and IT support.

  • Authorities: Government bodies, regulators, or law enforcement if required by law or to protect our rights.

  • International Transfers: Where we transfer your data outside Switzerland, we ensure it is protected through appropriate safeguards.
     

5. Data Security We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. However, no internet transmission is entirely secure, so we cannot guarantee absolute security.
 

6. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this notice, comply with legal obligations, resolve disputes, and enforce agreements. Booking and invoicing data will be retained for X years to comply with tax regulations.
 

7. Your Rights You have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict the processing of your data.

  • Withdraw consent at any time where processing is based on your consent.

  • Lodge a complaint with a data protection authority.
     

8. Cookies We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.
 

9. Marketing Preferences You can opt out of receiving marketing communications from us by following the unsubscribe link in our emails or contacting us directly.
 

10. Children’s Data Our services are not intended for children under 16. If we collect data from minors, we ensure parental consent is obtained.
 

11. Third-Party Links Our website may contain links to third-party websites, which have their own privacy practices. We encourage you to review these policies as Woofy is not responsible for their practices.
 

12. Changes to this Privacy Notice We may update this notice from time to time. Changes will be posted on this page, and if significant, we will provide a more prominent notice.
 

13. Contact us If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us at: hello@woofy.ch

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